Terms & Conditions
Last reviewed: 30 October 2026.
These terms apply to purchases made through pouchpetal.com. PouchPetal is an online retailer offering hair accessories, pouches, personal accessories and related items. For customer support, using our Contact Us form.
About the seller
PouchPetal is the retailer responsible for purchases you make on this website, even where a supplier sends the goods through Shopify Collective. Before publication, confirm the seller's full legal name, trading status and geographical business address.
Products and prices
We aim to describe and photograph our products accurately. Colours can look different depending on your screen. Product prices are shown in pounds sterling. Delivery costs and the final price appear at checkout before you pay. If a material pricing or availability error occurs, we will contact you and, where appropriate, refund an affected order.
Orders and payment
When you place an order, you request to purchase the products in your basket. We may decline or cancel an order if a product is unavailable, payment cannot be authorised or information is materially incorrect. We will notify you and refund any payment taken for goods we cannot supply. Available payment methods appear at checkout.
Suppliers, dispatch and delivery
Our products are supplied and dispatched by Shopify Collective suppliers. Available delivery destinations, charges and any estimates vary with the goods and address and are shown where available at checkout. Different items may arrive separately. Unless we agree a different period, goods should be delivered within 30 days. Please read our Delivery Information page.
Cancellations and returns
For most online purchases, UK consumers can cancel within 14 days after receiving their goods, then normally have 14 more days to return them, subject to legal exceptions. use our Contact Us form before sending an item so we can provide the correct supplier return instructions. Read our Returns & Refunds page for the process, refund timing and postage costs.
Faulty goods and consumer rights
Products must meet applicable legal standards. If goods are faulty, damaged, not as described or otherwise do not meet your statutory rights, contact us so we can put things right. Nothing in these terms excludes or restricts your rights under the Consumer Rights Act 2015 or other applicable consumer law.
Website content
Website images, text and branding are provided to help you browse our products. Please do not reuse our original site content commercially without permission. This does not affect any rights you have under law.
Personal information
We handle personal information as described in our Privacy Notice.
Contact
For any question or complaint, using our Contact Us form and include your order number where applicable. We aim to respond as soon as reasonably practicable.