Delivery at PouchPetal
We work with independent suppliers through Shopify Collective. The supplier dispatches your order, so delivery options and estimated times can vary depending on the products in your basket and the delivery address.
Where we deliver
Available delivery destinations are confirmed at checkout. Enter your delivery address to see which options are available for your order. We cannot guarantee delivery to every postcode or country.
Delivery charges
Any delivery charge is calculated and shown at checkout before you pay. Charges may vary by supplier, item, destination and delivery service. If your order includes items from different suppliers, they may arrive in separate parcels.
Dispatch and delivery times
Any delivery estimate shown at checkout or in your order correspondence is an estimate, not a guaranteed delivery date unless expressly agreed. Supplier processing times and carrier delivery times can differ. Under UK consumer law, goods should normally be delivered within 30 days unless we agree another timeframe with you.
Tracking and split deliveries
When tracking is available, we will share the details in your dispatch email or order updates. Orders fulfilled by different suppliers may have separate tracking information and arrive on different days.
If your order is delayed or missing
Please use our Contact Us form with your order number, name and delivery postcode. We will investigate with the relevant supplier or carrier and explain your options. Your statutory rights are not affected by a delivery delay or lost parcel.
Delivery address
Check your address before placing an order. If you need to amend it, contact us promptly. Changes may not be possible once a supplier has started processing your parcel.
For help, visit our Contact page or read our FAQs.